A fix has been implemented and we are monitoring the results.
Posted Apr 05, 2024 - 08:00 PDT
Update
This issue has now been resolved and no further slowness should be seen. We will continue to monitor to ensure stability.
Posted Apr 05, 2024 - 07:59 PDT
Update
We are still working on resolving this issue however we do expect the customer impact to be mitigated within the next 30 - 60 minutes once all remediation tasks have been completed.
Posted Apr 05, 2024 - 07:27 PDT
Identified
We have identified an issue which could cause potential slowness on the platform for US Communities. Our Engineering Team are urgently working to resolve this - all communities are available but slowness maybe seen when navigating or performing tasks within the platform. Updates to follow shortly.
Posted Apr 05, 2024 - 06:05 PDT
This incident affected: Products (Manager App, Member App, iOS App, Android App) and Platforms (US Firstup Dynamic Platform).