Custom Mobile Apps on versions less than 21.12.0 are incompatible with iOS 15...
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 09:07 PDT
Investigating - Creating this incident to track an issue that has arisen during iOS 15 beta testing on older app versions. Apple has made a change to how the codesigning works for iOS mobile apps, that results in any apps in scope of this incident loading with the following error:

[APPNAME] Needs to be Updated
The developer of this app needs to update it to work with this version of iOS

Customers on app versions earlier than 21.12.0 should reach out to DySi support if they have not already been contacted, by doing the following:
1. Navigate to https://support.dynamicsignal.com
2. Select "How can we help you" in the upper right
3. Enter "I need to update our CMA to an iOS 15 compatible version" in the pop-over widget
4. Select "no" to the offered solution
5. Select "Contact Support" button and fill in the ticket form details
Sep 10, 09:06 PDT
Uptime over the past 90 days. View historical uptime.
Platform ? Operational
90 days ago
99.99 % uptime
Today
Products Degraded Performance
90 days ago
99.99 % uptime
Today
Manager App ? Operational
90 days ago
99.99 % uptime
Today
Member App ? Operational
90 days ago
99.99 % uptime
Today
iOS App ? Degraded Performance
90 days ago
99.99 % uptime
Today
Android App ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
DySiL Operational
90 days ago
99.99 % uptime
Today
3rd Party Dependencies Operational
SendGrid ? Operational
Social Integrations Operational
Facebook Operational
LinkedIn Operational
Salesforce Chatter Operational
Slack Operational
Twitter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

Unresolved incident: Custom Mobile Apps on versions less than 21.12.0 are incompatible with iOS 15....

Sep 9, 2021
Custom Mobile App Users receiving error "This version of the app is no longer supported"
Resolved - Impact has been mitigated for both iOS and Android Apps. Marking incident as resolved. All components fully operational.
Sep 9, 17:17 PDT
Identified - This issue has been identified as a platform wide change to the minimum supported version in anticipation of iOS 15 release which will require all apps to be at least at version 21.12.0 . A mitigation measure is in flight now to restore access.
Sep 9, 16:52 PDT
Investigating - We are investigating an issue impacting Custom Mobile Apps preventing users from being able to login and interact with the app.
Sep 9, 16:50 PDT
Out of Band Patch Release Thu, Sept 9th 3:00PM PT-4:00PM PT
Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 PDT
Scheduled - We are planning to release a patch to address a residual issue related to broadcaster permissions not allowing managers to delete/edit scheduled broadcasts or preview broadcasts. Impact will be similar to a normal release; with 60 seconds to 2 minutes of service unavailability per community as the new software is loaded.
Sep 9, 11:23 PDT
Sep 8, 2021
Broadcast recipients unable to be refined by group name for communities with divisions disabled
Resolved - This issue has been resolved with a patch release, and all Managers with appropriate broadcast permissions should be able to now refine broadcast recipients with custom groups. Marking incident as resolved and all affected components fully operational.
Sep 8, 18:44 PDT
Identified - Issue has been identified and we are continuing to evaluate a possible short term mitigation techniques and code fix to address it fully.
Sep 8, 14:58 PDT
Update - updating scope to communities with divisions "disabled" rather than "enabled"
Sep 8, 10:39 PDT
Investigating - We are currently investigating a platform incident where managers are not able to select group names to refine for broadcast recipients. The group names are not showing up in the auto-completion field under recipient names. This appears to only affecting communities that have divisions disabled.
Sep 8, 10:34 PDT
Out of Band Patch Release Wed, Sept 8th 5:00PM PT-6:00PM PT
Completed - The scheduled maintenance has been completed.
Sep 8, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:02 PDT
Scheduled - We are planning to release a patch to address the platform incident https://dynamicsignal.statuspage.io/incidents/dwfmgf5xh6x1 related to the the inability of managers to refine broadcast recipients by custom group. Impact will be similar to a normal release; with 60 seconds to 2 minutes of service unavailability per community as the new software is loaded.
Sep 8, 15:11 PDT
Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

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