Postmortem -
Read details
Jul 22, 01:43 PDT
Resolved -
Full sharing functionality has been restored for Facebook Sharing at approx 12:48 UTC today, images and all the appropriate information should now be displayed on Posts for those customers who do not have a custom bit.ly configuration.
Jul 15, 07:28 PDT
Update -
We have a solution identified to restore Facebook Sharing, this will be implemented after all the appropriate checks have taken place. Next update to follow will confirm when this has been implemented.
Jul 12, 04:44 PDT
Update -
We are continuing to work with the Vendor to resolve this issue with Facebook sharing for those customers who do not have a custom bit.ly configuration. The issue is related to the number of requests being sent through the API, we should have an update soon.
Jul 10, 06:45 PDT
Identified -
We have identified an issue whereby when some customers are attempting to share natively to facebook, no image is being shared in the post. This is isolated to Facebook and will impact some customers who do not have a custom bit.ly configuration.
Jul 2, 05:48 PDT