Intermittent network connectivity problems affecting US hosted communities
Update - We are continuing to monitor for any further issues.
Apr 10, 2024 - 06:27 PDT
Monitoring - Stability has been restored and all communities are now available. We have disabled the interface to the affected firewall which has stopped the communities from intermittently being unavailable. A case is being opened with vendor Palo Alto to determine root cause.
Apr 10, 2024 - 06:27 PDT
Update - Current line of investigation is pointing to a firewall issue - we are working on disabling the affected firewall and failing over to the secondary firewall to restore stability and ensure US communities remain available
Apr 10, 2024 - 05:57 PDT
Investigating - We are currently experiencing a recurrence of this issue whereby US communities are intermittently showing as unavailable due to a network issue. Our engineering Team are urgently investigating.
Apr 10, 2024 - 05:18 PDT
Monitoring - Stability has been restored and all US communities are available. We have not seen a recurrence of this issue in the last 30 minutes. Results of the investigation at this point is related to a firewall issue which we are continuing to analyse.
Apr 06, 2024 - 02:30 PDT
Investigating - We are experiencing Intermittent network connectivity problems causing US communities to be unavailable. Customers may experience a 'Technical Difficulties' message when trying to access.
Apr 06, 2024 - 01:45 PDT
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.94 % uptime
Today
US Firstup Dynamic Platform ? Operational
90 days ago
99.91 % uptime
Today
EU Firstup Dynamic Platform ? Operational
90 days ago
99.98 % uptime
Today
Products Operational
90 days ago
99.93 % uptime
Today
Manager App ? Operational
90 days ago
99.91 % uptime
Today
Member App ? Operational
90 days ago
99.89 % uptime
Today
iOS App ? Operational
90 days ago
99.89 % uptime
Today
Android App ? Operational
90 days ago
99.89 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
DySiL Operational
90 days ago
100.0 % uptime
Today
3rd Party Dependencies Operational
SendGrid ? Operational
Social Integrations Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
LinkedIn Operational
Slack Operational
Twitter Operational
YouTube Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Dynamic EU communities are currently unavailable
Resolved - This incident has been resolved.
Apr 15, 06:51 PDT
Update - The issue was determined to be an exhaustion of local storage space, and was quickly corrected to restore service. A Post Mortem will be provided to advise on preventative measures that have been implemented.
Apr 15, 06:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 04:16 PDT
Update - We are continuing to investigate this issue.
Apr 10, 03:42 PDT
Update - We are seeing the Member app on EU being available again - investigating root cause.
Apr 10, 03:41 PDT
Investigating - We are currently investigating an issue whereby EU communities are unavailable for the Member app. A 'Technical Difficulties' page is currently being displayed - updates to follow.
Apr 10, 03:24 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024
Power Outage in EU Data Centre causing communities to be unavailable
Resolved - At approximately 03:00 BST there was loss of power to the majority of the PDUs in the DataCentre. Onsite staff in the Data Centre worked to restore power to the facility around 11:00 BST. A Post Mortem has been provided by the vendor and preventative measures have been put in place.
Apr 13, 19:00 PDT
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Unresolved incident: Intermittent network connectivity problems affecting US hosted communities.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Potential slowness on the platform for US Communities
Resolved - This incident has been resolved.
Apr 8, 02:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 08:00 PDT
Update - This issue has now been resolved and no further slowness should be seen. We will continue to monitor to ensure stability.
Apr 5, 07:59 PDT
Update - We are still working on resolving this issue however we do expect the customer impact to be mitigated within the next 30 - 60 minutes once all remediation tasks have been completed.
Apr 5, 07:27 PDT
Identified - We have identified an issue which could cause potential slowness on the platform for US Communities. Our Engineering Team are urgently working to resolve this - all communities are available but slowness maybe seen when navigating or performing tasks within the platform. Updates to follow shortly.
Apr 5, 06:05 PDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Apr 5, 2024
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