This incident has been resolved by moving affected databases to new replacement hardware
Posted Nov 22, 2021 - 08:33 PST
Monitoring
Service has been restored and all communities are available. For this latest occurrence we have identified the process which was running caused the issue and this has since been disabled. Checkouts have been successful.
Posted Oct 06, 2021 - 02:08 PDT
Investigating
We have seen another occurrence of this issue and we are investigating - this is causing downtime for some US communities. We will have an update asap.
Posted Oct 06, 2021 - 01:56 PDT
Monitoring
This issue has been mitigated by manually failing over to backup infrastructure after several attempts to resurrect the affected hardware failed. We are continuing to monitor for any errors or integrity check failures.
Posted Oct 05, 2021 - 23:25 PDT
Investigating
We are currently investigating a service disruption caused by a hardware failure that hosts a number of production community databases.
Posted Oct 05, 2021 - 23:14 PDT
This incident affected: Products (Manager App, Member App, iOS App, Android App, API, DySiL) and Platforms (US Firstup Dynamic Platform).