Some US hosted Communities are unavailable
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 2025 - 12:46 PDT
Update - Availability has been restored and both Manager/Member App are available. Root cause is being investigated.
Apr 24, 2025 - 12:44 PDT
Investigating - We are currently investigating an issue whereby some US communities are unavailable. Technical Difficulties errors are being displayed on both Manager and Member app. Updates to follow asap.
Apr 24, 2025 - 12:29 PDT
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.99 % uptime
Today
US Firstup Dynamic Platform ? Operational
90 days ago
99.99 % uptime
Today
EU Firstup Dynamic Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Manager App ? Operational
90 days ago
99.99 % uptime
Today
Member App ? Operational
90 days ago
99.99 % uptime
Today
iOS App ? Operational
90 days ago
99.99 % uptime
Today
Android App ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
DySiL Operational
90 days ago
99.99 % uptime
Today
3rd Party Dependencies Operational
SendGrid ? Operational
Zoom Zoom Virtual Agent Operational
Social Integrations Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
LinkedIn Operational
Slack Operational
Twitter Operational
YouTube Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

Unresolved incident: Some US hosted Communities are unavailable.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
EU Communities displaying a 'No posts to show' message on Member app
Resolved - This incident has been resolved.
Apr 21, 07:20 PDT
Monitoring - The process that is responsible for the display of posts timed out and required a restart. We are investigating the reason why the timeout occurred to cause the incident. All posts are now being displayed on the member app.
Apr 15, 03:50 PDT
Investigating - We are currently investigating an issue on EU Communities whereby no content/posts are being displayed on the Member app. A 'No posts to show' error message is being displayed. Updates to follow.
Apr 15, 03:40 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Additional software release window: April 16th, 10:00 - 11:00 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 02:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 PDT
Scheduled - An additional maintenance window has been scheduled today from 10:00 to 11:00 BST to allow extra time for testing after the code was safely deployed in the earlier maintenance window this morning. Platform functionality will continues to be available during this window and the expected service impact will not be any different than the 60 seconds to 2 minutes of downtime per community as the new software is loaded during this maintenance window.
Apr 16, 01:40 PDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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